Question about your membership?

Take a look at the information below if you have a question about your existing Equity membership. If you cannot find what you are looking for contact the Membership team on 

If you have a question about joining the union for the first time, take a look at our join us pages.

Can I get a refund?

Refunds are only issued in certain circumstances, at the discretion of Equity. If you would like to request a refund, please email the Membership Team at with a brief explanation for your request.

How do I update my direct debit details?

To update your direct debit details, please email the Membership Team at or call us on 0207 670 0207.

Can I get another copy of my receipt?

You’ll receive a receipt via email once you make a payment for renewal. You’ll also receive a paper copy of this receipt with your membership card in the post, please do not discard this. If you no longer have access to this and would like a receipt, please contact

I made a payment for my subscriptions, why has it backdated?

Equity’s memberships work on a continuous basis, so this means that it would still be active for a period of time even when a payment has not been made. Therefore when you do make a subscription payment, it is backdated from your previous expiry date, to pay for the service you have been receiving.

I’m struggling to pay, is Equity offering any help to members?

Equity’s Benevolent Fund is currently offering assistance with subscriptions to members in benefit. If you would like to be considered for a subscription grant of up to three months’ relief, please email

Can I renew for multiple years?

Unfortunately, members can only pay for their fee one year at a time Equity set the fee on a yearly basis.

How do I update my address?

You can update your address under the “personal details” tab in the member’s area once you are logged in. Alternatively, you can send an email to if you are having issues accessing the member’s area.

How do I update my contact details?

You can update your contact details under the “personal details” tab in the member’s area once you are logged in. Alternatively, you can send an email to if you are having issues accessing the member’s area.

Why has my membership been terminated?

In our records it appears that the payments for your membership were in arrears by more than 6 months. If you believe this not to be correct, please email the Membership Team at and we will look into this. If your membership is terminated, it is possible to re-join using the same membership number and record, so you will not need to provide evidence again.

What is my membership number? 

Your membership number can be found on your Equity card, or on any correspondence sent by Equity with reference to your renewal of membership. This could be a letter or an email. If you would like to be reminded of your membership number, please send us an email to .

How do I update my agency details?

Agency details cannot currently be updated in the member’s area of the website. Please send us an email with the new agency details and we can update this for you.

I would like to change my Equity name, how do I do this?

Your Equity name must be changed by a member of staff, as we will need to complete a check to ensure there are no members registered with your chosen name already. Please email with your desired name and we can complete the check for you.

Someone is using my name, can they do that?

It is possible for two or more artists to use the same performing name as there is no law in the UK that prevents this (with the exception of passing off laws which specifically cover one person using the reputation of another for commercial gain).

Where can I find the date that I joined the union?

This information is currently not available in the member’s area. Please send an email to and one of our members of staff can check this for you.

I have lost my membership card, how do I order a replacement?

You can order a replacement card by emailing, ensuring to include your membership number, Equity name and postal address.

Is there a fee for a replacement membership card?

If you have lost or had your membership card stolen, we would not charge you to replace it.

How long does my membership card take to arrive in the post?

It takes approximately 10 working days to arrive in the post, along with your payment receipt. However, please allow a slightly longer period of time around December as Royal Mail receive a very high quantity of post at this time and it can cause delays.

Are they eco-friendly?

Yes, the membership cards we use are degradable.

How do I cancel my membership?

To cancel you membership please email Make sure you include your Equity name, membership number and a brief explanation as to why you would like to cancel your membership. If you pay your membership via direct debit, please remember to cancel the mandate with the bank as well.

How much notice do I have to give?

To ensure we cancel your membership before it renews, please provide us with notice of at least 5 working days.

How do I inform you of a deceased member?

In the circumstances that you need to inform us of a members passing, you can either email or call us on 0207 670 0207.

I’ve asked to be removed from the mailing list, but I still receive some post, why?

While we can remove you from our mailing lists, Equity is required to send you some communication, such as the ballot papers during the committee election period in order for you to be able to vote. You are receiving this Governance communication because you are a member of Equity. You cannot unsubscribe from Governance communications because they are pertinent to your membership and we are required under our rules to send you certain communications, but we endeavour to keep mailings of this type to a minimum.

When will I receive my Equity diary?

The Equity diaries are being sent out with the Autumn/ Winter magazine from November.

How much is a 2022 diary and how do I purchase one?

The Equity diary costs £4. If you would like to purchase one, you can email or call us on 0207 670 0207.

How often is the magazine produced and sent out?

The magazine is produced twice a year, and sent out in Spring and Winter. You can access previous editions of the Magazine online.

Can't find the answer to your question?