Incorporating the Variety Artistes' Federation
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Equity supports ticket fees campaign

29 May 2014

Which? Play Fair campaignEquity is supporting Which?’s campaign for ticket companies to justify their fees and set them at a fair level.

Entertainment lovers are being hit by high fees and hidden extra charges when buying tickets to events online. The campaign has already convinced the ticketing industry to display fees upfront. We are now joining with Which? to ask the ticketing companies to clearly explain their fees and set them at a fair amount.

Please sign the petition.

Which? research revealed that two thirds (67%) of people who were charged a booking fee said that the level of fees seemed expensive in relation to the ticket’s face value and the overwhelming majority of people (93%) agreed that companies should always show any extra compulsory charges upfront.

Half of consumers (49%) who booked tickets online said that additional compulsory charges had put them off from buying tickets for an event altogether.

In a separate mystery shopping investigation which looked at 15 different music, comedy and theatre events across the country with 20 ticketing companies, extra charges of up to more than a third of the ticket’s face value were uncovered. For example, purchasing a ticket through See Tickets to see Jimmy Carr’s December 2014 stand-up show at the Wolverhampton Civic Hall at £25 incurred an extra £9.50 in additional fees (£3 booking fee plus £6.50 compulsory delivery fee) – a mark-up of 38%. Of the 78 individual bookings, in only two cases were tickets being sold at face value without any additional compulsory fees like booking or delivery charges.


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