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Equity’s Deaf and Disabled Members Committee (2023-2025) created this guide on access and inclusion to help give you a deeper understanding of the deaf, disabled and/or neurodivergent (DDN) community and how to make your Equity meetings more accessible.
The resources and videos below are designed to help you make Equity meetings fully inclusive, and to direct you towards disabled-led organisations offering further support across the industry.
Inclusive Guide for Meetings and Events
This section is to give you some guidance and tips on how to ensure you are making your meetings and events accessible and equitable for all members to take part.
This guide is broken down to 4 main areas:
General tips that apply to all meetings
Advertising
In person meetings
Online meetings
This is not a definitive guide, and is something that will be regularly assessed and updated to ensure we are evolving as a union to work as universally inclusive as possible. If you have an questions, or would like this information in a different format, please contact the🔗 Deaf and Disabled members committee.
The 5 A’s : This is a format that the TV Access Project (TAP) uses for all broadcasters and streamers to ensure they are putting access onto every agenda. They are a set of principles that work as a good guide to think about access in any setting or area of work:
Anticipate
Ask
Access
Adjust
Advocat
When organising a meeting or event, make sure on any advertising or emails that you state “if anyone has any access requirements in order to attend the meeting/event please contact [insert contact details]” Make sure there is a named point of contact. Having a named person is important, as it allows people to feel less anxious in reaching out.
Audio description:
This is something we advocate you use at the start of every meeting or event.
Sighted people naturally take in so much information about what we see around us, and what people look like. Audio description is giving a description of what you look like and the environment you are in.
If on Zoom describe what your background looks like so anyone who is visually impaired is also having access to that information. For example “ my name is Anna, I am white woman in my mid 40’s with bright blue hair in a quiff, and I am wearing a yellow jumper. Behind me is my office wall with a planner on it, I forget to use.” It also gives an opportunity for the visually impaired person to associate a voice with a name.
If you know there is someone in your meeting who is visually impaired, as best practice for the first part of the session, to ask when anyone speaks if they can say their name first, e.g : “ Lucy speaking …..”
Breaks:
Plan for regular breaks. This helps people with a variety of access requirements. Let everyone know at the start of the session when you are planning on having breaks.
Documents:
It is best practice to send out agendas, reading materials, slides being used in the session to everyone in advance, so everyone has a chance to read and process the information.
Where possible send out documents in a Word document. This allows people to edit the document to fit their access. Also most word documents are compatible with screen readers.
Where possible avoid using PDF’s.
Try to keep documents concise and avoid using technical jargon and long paragraphs. By doing this means more people can access the document without you having to make multiple versions. It also makes it clearer to understand for people for whom English is their second language.
BSL Interpreters ( British sign language interpreters):
● Get in touch with your usual Equity contact regarding budgeting for BSL interpreters.
● Ensure the room is well lit.
● The interpreters change over every 10/15 mins. When they are changing over, just allow a moment for that to happen.
● Be aware of the pace you are speaking. Try and keep a moderate pace to allow the interpreters to translate and for people to respond.
Captions:
On zoom you can activate the automated closed caption ( cc ) function in your setting.
If hosting a larger scale live event, depending on budget available having a live captioner (they essentially transcribe audio into text in real-time, allowing the captions to appear on screen as the event unfolds) which is more accurate than automated software.
Covid:
It is good to avoid using language around being ‘post’ Covid or the pandemic, as this is not the case and lots of disabled people are still shielding/unable to participate in society fully due to the lack of precautions being taken.
Some actions that can be taken to prevent the transmission of Covid-19 include:
● Offer an online attendance option.
● If in person, ask people to take a lateral flow test and report a negative result to a named person ahead of the meeting or event. This is particularly important as up to 60% of Covid-19 infections are asymptomatic.
● Ask those who are able to, to wear a mask. Please note that surgical masks (the blue medical ones) are not particularly effective as they are designed to resist fluids and Covid-19 mainly spreads through exhaled droplets and aerosols. The most effective masks are FFP2 and FFP3 masks, which filter 95% and 99% respectively. Please note that masks might not be accessible for people who lip read, so checking everyone’s access needs and balancing them is important.
● If possible it’s best to work in well-ventilated spaces, including rooms with windows or doors that open to outside air, and rooms with air filtration systems (that filter or bring in new air as opposed to air conditioning or air being recirculated) or HEPA filters.
● Ensure that posters are as clutter free as possible. Having lots of banners or graphics make it difficult for screen readers to read. It also can help a lot of neurodivergent people process the information.
● Use Ariel font with a minimum font size of 14 pts.
● Include start time and finish time. Location if in person.
● Create a welcome pack - Include a map of the venue, local transport links. Include a picture of the outside of the venue, and either a video of the space being used, or pictures. To any video make sure there is a voice recording describing what is in the video. With pictures provide a written description of what is in the picture below. Include a picture of the hosts, committee, panel members with a short bio underneath then people know who to expect in the meeting/event.
● If using a venue, ask if they have any pictures or a video of what the building and the space look like. Videos don’t have to be professional, they can just be done on a phone. This information can be sorted in a file , and a hyper link or QR code put on the poster or in an email etc.
● Communicate any requirements for attendees around the prevention of the transmission of Covid-19 (taking a lateral flow test, wearing a mask if they are able etc).
● Let people know they can get in touch if they have any access requirements.
● Anticipation is key - actioning the above is already an indication to people that they are welcome.
● Ensure your venue is wheelchair accessible, and has good links to public transport.
● Ask the venue if they have a hearing loop. This is an assistive listening system that transmits audio directly to hearing aids or cochlear implants via a magnetic field, improving accessibility for people with hearing loss.
● Ensure there are accessible toilets as close to the space you are using
● If the venue does not have a changing places space, then give information where the nearest one is. This information can be found www.changing-places.org
● Consider if there is anywhere which can be used as a quite space
● For branch meetings and events, give everyone name badges with peoples jobs/roles on
● Ensure the room is well lit.
● Be aware of sound levels in the room. For deaf people who have hearing aids or cochlear implants it is really difficult to adjust the frequency in really noisy environments, making it hard to interact with other people
● Make sure there is enough room for wheelchairs to navigate the space.
● If you have BSL interpreters, make sure you reserve space for deaf participants to sit where they have clear sight of the interpreters.
● If you know you have Visually Impaired (VI) people attending, reserve space closer to where the stage/speakers are going to be
● Provide a water bowl for any service dogs.
● Ask the venue if there is a safe space people can use as a toileting area for the dogs.
● Ask everyone to put their name and their job/role/or art form on the screen.
● Where possible go around the screen and ask people to also audio describe themselves.
● If the event has a large number of participants and it is not possible to have everyone introduce themselves make sure the panel and the guests all introduce themselves and audio describe themselves. You can then invite people to say hi in the chat by posting their name and art form. You can then read some of them out so the guest speakers have an idea of who is on the screen.
● If you are holding an event/meeting where there is a guest speaker, give people the option to submit questions in advance, or the option to also post questions in the chat as well as ask the question themselves.
● The Chair should ask if everyone is ok using the chat function.
● Be aware that the chat function is not accessible to most Visually Impaired (VI) people. It is also tricky for some neurodivergent people to access. Where possible read out what is posted in the chat.
● Use the raise hand function or physically raise hand to ask a question.
● When using BSL interpreters allow deaf participants to use the pin function, so they can pin the BSL interpreter, so they show on their screen at all times.
● Make sure the captioning ( cc ) is activated, and let people know they can use it.
● If sharing any slides give a description of what is on screen, and read out any text
● Give people the option to have cameras off or on.
Definitions, Terminology and Helpful Links
Models of Disability
Social Model
The social model was created by the disabled community, to claim back their identity. It is the preferred model of disability for many people and organisations.
This model is based on the fact that the only reason disabled people struggle to be part of mainstream society is because of the barriers created by society. These barriers can be physical e.g. no level access to a building, no accessible toilets. They can also be communication barriers e.g. no British Sign language (BSL) videos in cinemas explaining what is being show, or no BSL instructions at the train station about train departures. There are also attitudinal barriers, like treating someone as if they are causing an issue when they have access requirements e.g. in order to access a building, or take part in an event.
🔗This video by the National Disability Arts Collection and Archive gives a good visual animal of the social model of disability.
Other models of disabilities include charity model and medical model. More information about this can be found in the expanded boxes below.
This is what it says on the tin, it is viewing disabled people as a charitable cause. Disabled people are not viewed as independent, but rather in need of being looked after and pitied.
This model views deaf, disabled and/or neurodivergent (DDN) people through the lens of their disability and health condition. That they are there to be fixed or cured so they can fit into and access mainstream society.
If someone cannot be “fixed or cured” Then again they are to be treated separately and need to be taken care of, looked after and pitted.
The language used to describe someone is language that feels restrictive and is often making a comment. E.g. "wheelchair bound", "deaf and dumb" etc.
Cultural Model of Deafness
The word 'Deaf' covers a wide spectrum of deafness, including people who are hard of hearing, deafened, or BSL users. It is used to describe anyone who does not hear very much, including people who are hard of hearing.
You may have seen ‘D/deaf’ used when referring to the Deaf community, but the preference at the moment, and the umbrella term for the community as a whole, is 'Deaf'.
Deafness is often categorised on a scale comprising four levels: mild, moderate, severe and profound. Someone who has a mild-to- severe hearing loss may identify as hard of hearing, whereas profoundly deaf individuals will likely use the term Deaf. ‘Hearing impaired’ should not be used as it is considered negative, outdated and offensive.
Rule of thumb: Always check with a person how they like to be identified, as different generations identify with different terminology.
The information below provides an overview of some of the most common communication methods used within the Deaf community.
Also known as BSL, the language is specific to the UK, as other countries have their own specific sign languages. There are also regional dialects and variations, such as Welsh Sign Language and Scottish Sign Language. It is not the same as Makaton, which is not a language, but a communication programme made up of signs, speech and symbols.
There is a strong culture within the deaf community where for years community members have felt isolated from society due to barriers. As a result they’ve got a community where they come together to socialise which is why there are Deaf clubs up and down the UK for them to meet.
The deaf community who use BSL are different from someone who is hard of hearing. Behaviour might be surprising and different to hearing people's and can be misinterpreted.
For example:
● BSL users tend to point a lot in reference to others, this isn’t due to rudeness, its them referring to someone in the room which might be shocking to other people.
● BSL users can be a lot more expressive and use a lot of facial expression in comparison to if you use spoken English.
While a hearing aid amplifies sound into the inner ear, a cochlear implant processes sound from a behind-the-ear microphone as electrical signals, which are transmitted from a magnet on a person’s head to a receiver in the skull. The receiver is connected to a wire which feeds the information into the snail shell-like cochlea.
These devices can take many forms – such as being behind-the-ear (BTE) or bone-anchored (BAHA) – and work using a microphone to feed sound into the inner ear.
The act of watching a person’s lip patterns to assist with understanding speech. An estimate often cited by deaf organisations is that only 30 to 40 per cent of speech sounds can be read on the lips.
Also known as SSE, this is when BSL signs are used with English grammar and sentence structure.
Understanding Ableism
Ableism is the discrimination and prejudice against people with disabilities. It's based on the assumption that people with disabilities are less worthy of respect and consideration.
Anti-ableism is the practice of challenging and opposing discrimination and prejudice against people with disabilities. It involves acknowledging that ableism exists, and that it harms people.
How to practice anti-ableism:
● Learn about disability: Understand what disability means and how it affects people.
● Challenge ableist comments: Call out ableist comments and explain why they are harmful.
● Advocate for accessibility: Support policies and laws that promote accessibility and inclusion.
● Listen to people with disabilities: Give people with disabilities a chance to share their experiences.
● Be an ally: Promote accessibility and inclusion in your workplace, community, and events.
● Use visual descriptions: Provide visual descriptions of people's appearance, pronouns, and accessibility needs.
Language and Terminology
Language around disability is always changing as DDN people find their identity and place in the world. The terminology someone uses to be identified by will be personal to them. You should only ever need to refer to someone’s identity if it is in relation to their access requirements.
Although there is no definitive list of terminology, there are some general rules and tips we can give you.
Rule of thumb: All you ever really need to know is what someone’s access requirements are.
Don’t assume. Everybody is different; the best rule of thumb is to avoid any assumptions and to be led by the individual.
Ask: None can be an expert of all disabilities. Don’t be afraid of getting it wrong. No one minds if you get it wrong, if your intention is right.
Intention : Always ask yourself what is your intention behind what you are asking. If you go to say a word and it feels wrong then it probably is.
Rule of thumb: use the umbrella term and then ask the individual what terminology they prefer to describe themselves.
Listed below is some common terminology - expand the heading to find out more.
Non disabled
'Non disabled' rather than 'able-bodied'. Either someone is disabled or they are not. The term able bodied is making a comment, and creating the notion of hierarchy.
Visually Impaired
'Visually Impaired' is the umbrella term to describe the visually impaired community. Other terms used within that community are 'blind' and 'sight loss'.
Deaf
'Deaf' is the umbrella term for those who are deaf or hard of hearing.
Learning disabled
We advise using the term 'Learning disabled' rather than 'special needs' or the highly offensive 'retarded'.
'Special needs' is widely used in the medical world and education system. However, it is steeped in derogatory connotations, and feeds into the medical model. The term is othering and creates a perception of being needy.
Wheelchair user
'Wheelchair user' rather than 'wheelchair bound'. 'Wheelchair user' is just factual and is neutral language, whereas 'wheelchair bound' is making a comment, and restrictive language.
Access Requirements
'Access Requirements' rather than 'access needs'. Again using the word 'requirements' instead of 'needs' does not place any connotations. You are just asking what someone requires to take part. The word 'needs' sits in the medical and charity model of being “needy”.
The word 'reasonable adjustments' is a problematic word for a lot of the DDN community. This is because what is deemed as ‘reasonable’ is down to the employer. There are no real set guidelines in law about what this has to be. The viewpoint of a lot of the community is that their access is exactly that. It should not be down to the employer to stipulate what their access has to be in order to work. So it is best to approach something by asking someone what their access requirements are and then go from them. Most of the community are aware we don’t yet live in a utopian world regarding access. It is important that you are transparent with any hurdles you are facing regarding access, and work with the person to find solutions. If someone feels understood and not like they are the problem, but you are asking them for support to find a solution, then they will feel engaged.
Unconscious Bias
Understanding our own unconscious bias helps us move to a more inclusive and tolerant way of thinking and working. This is a useful thing to take the time to understand, as it underpins the influences we have grown up around that form how we subconsciously naturally view the world.
🔗Screenskills offer a free unconscious bias basic awareness course.
Check out 🔗Litmos Heroes for a video explanation of unconscious bias.
Access Riders
Access riders, also referred to as 'access forms' or 'access passports', are starting to be recognised and used more and more by the industry. They are a written document outlining what someone requires to do their job.
Note that:
● These forms should be tailored to an individual's access requirements to enable them to work to their potential.
● It is important to give everyone you are teaching or employing one as standard.
● It is also useful for non- disabled people who may also be carers, single parents etc.
● Access riders can be tailored to suit the nature of the work you are taking on, including rehearsals and auditions.
● Templates are good to give you a base and structure to build something on. But use them as just that, a springboard and guide that you can use to mould and create with the individual you are working with to suit their requirements.
🔗Here is a great example of an access rider template. Equity are currently working on their own access rider.
Access to Work
This is a discretionary financial government scheme people can apply for to help them cover access costs to help them get or stay in work if they have a physical or mental health condition or disability.
The support someone will get depends on their requirements. Through Access to Work, someone can apply for:
● a grant to help pay for practical support with your work
● support with managing your mental health at work
● money to pay for communication support at job interviews
This guide is also available on the government’s website in 🔗Welsh (Cymraeg), British Sign Language (BSL) and Easy Read format.
Expand to find out more about Access to Work below.
Practical support with work
Access to Work could give someone a grant to help pay for things like:
● BSL interpreters, lip speakers or note takers
● Adaptations to your vehicle so you can get to work
● Taxi fares to work or a support worker if you cannot use public transport
● A support worker or job coach to help you in your workplace
Someone’s workplace can include their home if they work from there some or all of the time.
If you get an Access to Work grant, it will not affect any other benefits you get and you will not have to pay it back.
Mental health support
You can get support to manage your mental health at work, which might include:
● A tailored plan to help you get or stay in work
● One-to-one sessions with a mental health professional
Communication support for job interviews
Access to Work can help pay for communication support at a job interview if:
● Someone is deaf or hard of hearing and need a BSL interpreter or lipspeaker
● If they have a physical or mental health condition or learning difficulty and need communication support
Find out more and 🔗apply here at gov.uk.
Other online resources for Access to Work
🔗Access to Work Staff Guide
🔗Disability Arts Online's guide to Access to Work
🔗Disability Arts Online Access to Work Accessible Guide for Arts & Culture
Access to Work complaints email:
🔗ATW.complaintsresolutionteam@dwp.gov.uk
🔗Decode’s support for individuals and organisations
Covid Safety
Covid-19 is still circulating. It is good to avoid using language around being ‘post’ Covid or the pandemic, as this is not the case and lots of disabled people are still shielding/unable to participate in society fully due to the lack of precautions being taken.
Although everyone is at risk of complications from acute infections and Long Covid (an estimated minimum of 1 in every 10 infections results in Long Covid), many disabled people are at significantly more risk. Covid-19 attacks the immune system, so can be particularly risky for people with suppressed immune systems.
Lots of useful links can on this topic be found in the article 'Why people are still wearing masks in 2025'.
This is also a good reminder from Unlimited Theatre.
More useful tips
● Think about your own Unconscious bias, and attitudes towards disability that you have grown up around.
○ Unconscious bias is something we all naturally have, and is developed by our environment, people and society we grow up in.
○ How does it impact the language you automatically use around disability without thinking about the word and what it really means?
○ Understanding it is important is helping us all challenge our own thinking.
● The social model of disability looks at how to remove the physical and attitudinal barriers that restrict or exclude someone from taking part in mainstream society.
○ It helps us all to recognise the external barriers which make life harder for disabled people; and identify solutions.
○ Rather than the barrier being the person's issue, and expecting the disabled person to fix or change themselves it puts emphasis on wider society to adapt to ensure disabled people aren’t excluded or disadvantaged.
● Also be aware of the intersectionality that runs through the community. Disabled people are like anyone else, they have multiple facets. They may be part of the LGBTQI+ community, and / or the global majority etc
Further links
● Deaf and disabled people on TV .(DDPTV) www.ddptv.org
● Equity Deaf and disabled committee https://www.equity.org.uk/get-involved/committees/deaf-and-disabled-members-committee
● Neurodivergent creates Twitter and FB page.
● Graeae Theatre company 🔗www.Graeae.org Disabled led Theatre company
● Deafinitley Theatre 🔗www.deafinitleytheatre.co.uk is the UK’S leading Deaf lead theatre company producing quality bilingual theatre in both BSL and spoken English.
● BECTU Equality and Diversity Hub
● EXTANT Theatre company 🔗www.extant.org.uk UK’S leading professional arts company of visually impaired artists and theatre practitioners.
● DANC ( Disabled artist network community) run by TripleC. See below for more information 🔗www.triplec.org
● TripleC : A Community Interest Company with a mission to drive up the role of disabled people in the arts & media and the role of the arts & media in the lives of disabled people.
● LumoTV https www.lumotv.co.uk (formerly known as British Sign Language Broadcasting Trust)
● Disability Arts Online 🔗www.disabilityarts.online This is a website that has a host of blogs from the DDN community working across the arts and media.
● BFI : Inclusion in the Film industry ww.bfi.org.uk BFI has a disability committee. They also have a resource of industry guidance and standards
● British Arts Council : Disability Arts International 🔗https://www.disabilityartsinternational.org/ This can be a good resource and starting point to see what is happening abroad with disability in the arts and the media. It is a good place to get an understanding of the attitudes towards DDN people.
● Diverse Made Media This is a disabled led production house based in London.
● The TV Access Project (TAP) is an alliance of the UK’s biggest broadcasters and streamers who have pledged to work together to create a substantive and permanent structural shift which will ensure access provision for deaf, disabled and neurodivergent talent.
● Solar Bear www.solorbear.co.uk Solar Bear is a theatre company that does things differently. Inclusion and collaboration are at the heart of our mission. We work with deaf and hearing actors, theatre makers, artists and young people.
● Birds of Paradise www.boptheare.co.uk BOP has altered how the Scottish theatre industry views disability and how it thinks about access in Scotland – and now exports its knowledge around the world to affect positive change for disabled artists and audiences.[AL1]